Staples Customer Success Consultant in Southborough, Massachusetts
As an Customer Success Consultant, you will be responsible for positioning yourself as a business partner with outside Strategic Account Leaders (SALs), assisting with managing corporate accounts with an emphasis on driving increased ship to compliance, Pro Categories penetration, and sales mainly over the internet and phone. This is done by providing solutions tailored to customer needs. The Customer Success Consultant will be expected to interface and proactively engage the interactions with customers other departments, SALs and all levels of the Staples organization to meet customer needs and drive sales. Direct report to Regional Sales Director. Office based job with customer visits and periodic travel.
Be the liaison for the Strategic Account Leader and customers to remove non-strategic selling activities
Establish and maintain relationships with internal support teams to meet customers’ needs
Team and collaborate with departments to understand solution opportunities to impact customer satisfaction and retention
Provide added value at customer sites as well as to assist on program roll-outs, implementations, and retention/sales growth related projects
Contribute to implementation, retention and growth
Resolve issues to the customer’s through experience and utilization of available resources. (NSP, Sales Liaison, Transportation , Operations, Resolution Team, Accounting and Supply Chain
Consistently meet activity goals and daily metrics - e.g outbound dials, selling time, and live contacts. etc.
Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
Manage program implementation for new customers
Utilize salesforce.com to track account and planning activities
High School Diploma/GED required
Minimum of 2-3 years of business experience
Ability to function independently with minimal daily supervision
PC Skills including Word, Excel, Access a plus
Verbal and written communication skills
Problem Solving Skills
Knowledge of product, product applications, pricing, competition, and sales objectives
Business process impact knowledge
Time management skills Preferred: • Bachelor's Degree preferred Additional Information: Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local la
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.