Staples Account Manager, Inside Sales (.com) in Maitland, Florida

Description

About Us

Are you looking for a company where you can be part of a team and receive stable pay with the ability to earn even more? A company where you can advance your career within a few years? Then don’t pass up this opportunity to turn your ambition and competitive spirit into a rewarding sales career with one of the world’s leading business to business sales forces --- Staples Business Advantage! For the past 30 years, we have built a global reputation with business clients of all sizes as a world-class one-stop resource—for not just office supplies, but also for all of their technology, print, furniture and facility procurement needs. As we continue to grow, we are looking for highly motivated people just like you to serve as Account Managers.

Position Summary

The Account Manager is wholly responsible for the satisfaction, growth and development of his/her account base, while utilizing internal resources to overcome obstacles. With the goal of growing their customers’ share of wallet with Staples in mind, sales calls placed by the Account Manager should be focused on discovering and analyzing their customers’ specific needs, both general and those that are industry-specific. The Account Manager is required to position and promote the most appropriate features/benefits of Staples to positively influence their customers’ spend. The Account Manager should create a sense of urgency for their customers to purchase with Staples through personalized and targeted conversations, while leveraging the most appropriate collateral to drive conversion and sales. Providing both world-class customer service, and an easy sales experience for our customers, should be the focus while keeping Staples’ values and objectives in mind at all times to ensure customer satisfaction and loyalty.

Primary Responsibilities

  • Nurture and maintain strong business relationships to ensure customer loyalty/stickiness

  • Leverage loyal customers to lead to new buyers/new locations at each site

  • Develop incremental sales and grow margin within account base

  • Deliver moderate net sales growth coupled with increased frequency and customer retention

  • Drive profitable sales by building optimal category/product mix

  • Increase profitability levels for customers by speaking to Average Order Value, consolidation of orders

  • Identify new products and services and drive penetration within those segments

  • Promote negotiated pricing on key items

  • Qualify customers on an annual basis validating data such as company size, physical location(s), # of buyers at each location, sales growth

  • Possess detailed knowledge of customer insights (i.e., business size, industry, purchasing behavior, etc.) and leverage data (with data science) to determine optimal contact strategy

  • Maintain integrity of customer data using customer relationship management systems

  • Utilize customer service skills to troubleshoot and/or provide solutions to business transactional issues

Qualifications

Basic Qualifications

  • High school diploma

  • Computer proficiency in PowerPoint, Excel and Outlook

  • Strong phone presence

  • Minimum of 1 year experience in a sales, customer service or a sales support position

Preferred Skills

  • College degree preferred or commensurate experience

  • Strong time management skills

  • Effective communication and relationship building skills

  • Ability to sell company values and services, in addition to program features and benefits via phone and internet

  • Adaptable to a fast-paced organization

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.