Staples Client Service Coordinator in Aurora, Colorado

Description

Introduction:

Imagine working for one of the largest cleaning & breakroom products (Facilities) reseller in the industry. Staples Facility Solutions is a B2B Sales division of Staples Contract and Commercial. From the largest global enterprises to local commercial businesses, our Facility Solutions team provides customized solutions that leverage our vast purchasing, warehousing, delivery and logistics and to meet customers everyday business needs.

Position Summary:

The Client Services Coordinator role is an integral part of the facility sales model designed to collaboratively assist our sales specialists. This role is a sales resource that will assist and support the B2B sales teams within their existing customer base.

Primary Responsibilities:

  • The Client Services Coordinator will primarily be focused on supporting the B2B Inside Account Management team while learning the facilities industry through education and development with Customer Care, Products, Solutions, Distribution, Sourcing and Technical Training Team.

  • Work directly with B2B Account Manager team to support and pursue opportunities to drive further customer category penetration via telephone as needed

  • Contribute to the development of solutions and proposals for transactional facilities opportunities

  • Focus on customer support and the following activities:

  • Assist with Target growth in assigned accounts

  • Assist in product related questions

  • Assist with installation related questions

  • Be the first point of contact for all customer-related escalation activities

  • Work in a team selling environment to collaboratively participate in strategic account planning meetings as needed

  • Develop selling skills of qualifying, strategizing, sales call tactics, closing, and maintaining service levels

  • Learn the primary Staples operating platforms

  • Ad Hoc Support - includes requests, manager and leadership team for account and departmental initiatives

  • Service Level adherence to all key tasks including, pricing, communication and follow-up

Qualifications

Basic

  • Minimum 2-3 years related Sales or Sales Support work experience

  • Proven self-starter with energy and motivation to develop and close sales

  • Must be results oriented and driven by both financial and career opportunities

  • Demonstrate strong time management skills

  • Demonstrate strong verbal and written communication skills

Preferred

  • Proficient in MS Office (Outlook, Excel, Word, PowerPoint)

  • Bachelor's Degree

  • Industry Knowledge

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.