Staples Supervisor, Installation Services and Logistics - 6am - 3pm in Auburn, Washington

Description

We collaborate and innovate…

Our North American Supply Chain network brings technology and people together in innovative ways to deliver state–of–the–art products, services, and expertise. Our extensive portfolio of opportunities span from traditional inventory, fulfillment and delivery to specialized strategy, automation, engineering, analytics, leadership, and logistics. Our diverse network paired with a continued commitment to and investment in our people, process, platforms and the communities in which we live and serve are the foundation on which we build our bright future.

If you are interested in leveraging your talents to drive innovation, customer satisfaction, market growth, personal development and industry change in a dynamic team work environment---please explore the opportunities within our world class Supply Chain team!

Position Summary

Coordinate and schedule daily activities related to the delivery, installation and repair of contract furniture, transactional/catalog furniture, and facility supply products. This position reports directly to the Regional Manager, Installation Services and Logistics.

Primary Responsibilities

  • Supervise and direct the daily workflow activities related to inbound receiving, scheduling, delivery, installation, service and repair activities of the installation group; may direct workflow of Third Party Installers.

  • Oversee activities related to pulling, staging, and loading of product into delivery vehicles

  • Hire, train, evaluate, discipline and terminate delivery and installation associates as needed

  • When using Third Party Installers this position will be responsible to maintain service levels with the vendor with regard to quality, accuracy, customer satisfaction and related performance metrics

  • Coordinate with various sales teams, design, operations and project management team members on installation project dates and timelines

  • Study and standardize procedures to improve efficiency of process both in the warehouse in the field.

  • Assist in problem resolution and troubleshooting to resolve customer issues Maintain time and personnel records

  • Observe and enforce both local, state, and federal OSHA and DOT safety rules and regulations

  • Encourage safe work behaviors and promptly correct conditions and unsafe behaviors which may lead to accidents

  • Serve as project lead for delivery and product installations to ensure installation goes smoothly on an as needed

  • Other duties as assigned by management

Qualifications

Basic:

  • High school graduate or GED diploma

  • Three (3) years’ experience managing furniture installation or installation experience at the product delivery/installation level

  • Must be at least 21 years old with a valid drivers’ license required

  • Ability to become DOT certified

Preferred:

  • Previous lead or supervisory experience

  • Good knowledge of OSHA and DOT regulations

  • Ability to effectively manage activities of the Delivery/Install/Repair associates and may oversee the activities of Third Party Installers

  • Strong communication skills, both verbal and written

  • Strong interpersonal and customer relations skills

  • Demonstrated strong time management and organizational skills

  • Proven good leadership skills

  • Ability to work under short lead-times and deadlines

  • Computer literacy including competency related to Microsoft Windows based desktop applications

  • Ability to read construction prints and CAD installation drawings

  • Demonstrated competence in writing installation project and problem reports

  • Ability to manage customer relationships during the installation process

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.